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Upper & Bottom
Cancellation & Refund Policy

Note : Refund does not apply to any products purchased at Upper & Bottom in any case except the damaged product or wrong product sent to you. Please mail us at upperandbottom@gmail.com or call at 7240438458 for an exchange with your order details. If the order ID is not available, The exchange request will not be accepted.

  • Return is not accepted if the customer does not like the material or colour of dress, we suggest that the customer should read the product description before placing an order.
  • Exchange accepted if the customer wants the same product in another size (exchange for size issue) or defective product delivered to them.
  • Return not accepted if customer does not like the colour of the dress. We try our best to ensure exact colours as shown in the images, however 5-10 % slightly variations is unavoidable due to different screen resolution.
  • Return not accepted if the product is washed and worn.
  • Any small issues such as tassels pulled or something similar might happen during the transit of the order. It can be fixed easily.
  • Exchange will be done only once for one piece.
  • Products must be in an unused, unwashed and undamaged condition.

    • Note : Any Exchange request must be raised by customer within 3 days of product delivery. We do not provide any reversal pick-up so any product that need to be exchanged should be sent back to us by the customer at their own expense.

    Return policy We do not offer Return ones purchased
    Replacement policy & Exchange policy We have 7 day replacement and exchange policy; if the replacement is accepted, the product will be delivered within 5 days
    Refund policy We do not offer any refunds under any circumstances.